Your feedback is important to us and we value our clients, funders and partners.

By letting us know how you feel and how we have done this will help us to grow, develop and deliver quality counselling and improve mental health and wellbeing.

Complaints - You can download our complaints policy below

If you have a complaint please read our complaints policy and email your concerns to

Service Evaluation

In order for us to continue to reflect on our services that we have provided you please complete our service evaluation form.

Become a Research Participant

A researcher is looking for participants to take part in a study exploring:

Clients’ experiences of recovery from sexual violence - how counselling/psychotherapy may help or hinder the process

This research is part of a Professional Doctorate in Counselling and Psychotherapy at the University of Chester.

As a participant in this study you would be asked to participate in a semi-structured interview with the researcher exploring your experiences of accessing counselling/psychotherapy to help you recover from sexual violence.

Your participation is completely voluntary. The interview would take approximately 1 hour of your time. You will be asked to complete a short form indicating some demographic information, the nature of the sexual violence you were subjected to and how long ago it was perpetrated. If you wish you can receive details of the interview and details of the analysis. The information you give as part of your interview would be analysed without using or sharing any identifying information about you.

By participating in this study you would be helping to understand more about the processes of counselling/psychotherapy that are helpful and not helpful so that we can influence how counselling is delivered and how services are developed in the future.

To participate in this study:

  • You must be over 18 years old.
  • The episode(s) of sexual violence happened over one year ago.
  • You have completed counselling/psychotherapy addressing the impact of sexual violence since the assault.
  • You feel generally able to talk about your experiences of counselling/psychotherapy without experiencing overwhelming distress.

To find out more about this study, or to discuss participating please contact:

Nicky Paris

Professional Doctorate candidate at the University of Chester

Telephone: 07434771654



Please be aware that Sunderland Counselling Service are not affiliated with this study in any way

All Together Better patient and public involvement survey.

Help us improve community health and care services in Sunderland

The NHS in Sunderland is working with health and care partners as part of an alliance known as All Together Better. They want to improve health and care services.  Their aim is to make sure our community services are organised well so people have a good experience of care. As an independent voice for those who use these services Healthwatch Sunderland is supporting this work and ensuring that people’s views are listened to and fedback.

As we recover from the COVID-19 pandemic, All Together Better want to hear from you.  Please complete their short survey.  Tell us what matters most to you about health and care services in the community where you live.  They would also like to know what you think they do well and where they need to improve.

Please answer this survey if you live in Sunderland and have recently used any community health and care services.  This means all services outside of hospital.  By recent we mean during 2020 and up to the present day.

If you have any questions, please contact Healthwatch Sunderland on 01915147145 or


The survey should take no longer than 5-10 minutes to complete.


“The Psychological Professions Network (PPN) is hosting its second free conference from the 15th-19th November 2021 this year!

This is a virtual week of sessions, featuring presentations from a wide range of practitioners in the field. This is one of the few opportunities for the whole of the psychological professions community to come together and build morale after the challenges we have all faced in the last year. We are giving you the opportunity to take some time for yourself and come together with colleagues, experts by experience, and other members of the public to discuss and learn about what is happening across England to deliver the PPN’s vision: Put People First, Transform Our Communities, Make All Health Psychological, Unite and Diversify the Psychological Professions, and Transform and Innovate. The topics covered will include issues of pressing importance right now, such as Children and Adolescents’ Mental Health Following the Pandemic – What we Can do to Help, and Growing Leadership Talents in the Psychological Professions, with a must-see introduction from Dr Lisa Cameron (MP). If you want to be involved and contribute to the future of the Psychological Professions, you will not want to miss this week! You can attend as many or as few sessions as you wish. To view the week’s programme and to register please follow the link: . We look forward to you joining us on the week of the 15th November 2021.”